Refund & Cancellation Policy
At Quick Medical Certificate, we prioritize fair, transparent, and prompt handling of all consultation fees and service requests. Review our eligibility guidelines, convenience fee schedules, and cancellation timelines below.
1. Refund Eligibility
Refund requests are reviewed in accordance with the nature and status of the service requested. Because healthcare consultations involve physician professional time and regulatory documentation, refunds will generally not be provided under the following circumstances, subject to applicable law:
Consultation Completed
The patient has completed the online consultation through chat, audio call, or video call with the Partner Doctor.
Medical Certificate Issued
The requested medical certificate or document has been medically reviewed, issued, and delivered to the patient via digital copy or physical dispatch.
Required Medical Reports Not Submitted
The patient has failed to provide the medical records, lab reports, or supporting documents requested by the doctor necessary to complete the clinical assessment.
Information Found to Be Inaccurate
The doctor determines, based on available medical information, that the patient's claim or supporting records are inaccurate, inconsistent, or insufficient to support the requested certificate.
Late Refund Request (>7 Days)
The refund request is submitted more than seven (7) days after the date of payment, except where otherwise mandated by applicable law or approved under specific policy exemptions.
Statutory Consumer Rights: Refund eligibility may depend on the stage of service delivery and the specific circumstances of the request. Nothing in this policy is intended to limit any consumer rights or remedies that cannot lawfully be excluded under applicable consumer protection legislation.
2. Convenience Fee Schedule
A convenience fee may be deducted from an approved refund, depending on the service purchased. The applicable fees covering payment gateway charges, verification processing, and doctor reservation administrative costs are listed below:
Domestic Services (INR — ₹)
| Type of Product / Service Description | Standard Price | Applicable Convenience Fee |
|---|---|---|
Digital Certificate delivered via WhatsApp and Email General Medical | ₹499 | ₹99 |
Handwritten Certificate delivered via WhatsApp and Email General Medical | ₹799 | ₹99 |
Digital Certificate with 30-minute express delivery via WhatsApp and Email Express Service | ₹999 | ₹99 |
Handwritten Certificate with shipping, delivered via WhatsApp, Email, and physical shipment General Medical + Shipping | ₹1,099 | ₹99 |
Digital Form 1A Certificate delivered via WhatsApp Form 1A RTO Fitness | ₹599 | ₹99 |
Handwritten Form 1A Certificate with shipping, delivered via WhatsApp and physical shipment Form 1A RTO Fitness | ₹999 | ₹99 |
Digital Form 1A Certificate with eye and ear test, delivered via WhatsApp Form 1A Clinical Tele-Screening | ₹1,099 | ₹199 |
Handwritten Form 1A Certificate with eye and ear test and shipping, delivered via WhatsApp and physical shipment Form 1A Tele-Screening + Shipping | ₹1,499 | ₹199 |
International Services (USD, EUR, GBP, AUD)
| Type of Product / Service Description | Currency | Product Price | Convenience Fee |
|---|---|---|---|
| Digital Certificate delivered via WhatsApp and Email | USD ($) | $15 | $5 |
| Handwritten Certificate delivered via WhatsApp and Email | USD ($) | $20 | $5 |
| Digital Certificate delivered via WhatsApp and Email | EUR (€) | €15 | €5 |
| Handwritten Certificate delivered via WhatsApp and Email | EUR (€) | €20 | €5 |
| Digital Sports Medical Certificate delivered via WhatsApp and Email | EUR (€) | €39 | €5 |
| Digital Certificate delivered via WhatsApp and Email | GBP (£) | £15 | £5 |
| Handwritten Certificate delivered via WhatsApp and Email | GBP (£) | £20 | £5 |
| Digital Certificate delivered via WhatsApp and Email | AUD (A$) | A$15 | A$5 |
| Handwritten Certificate delivered via WhatsApp and Email | AUD (A$) | A$20 | A$5 |
The applicable convenience fee depends on the product purchased and will be applied in accordance with the refund terms communicated for that specific service.
3. How to Request a Refund
All refund requests must be formally registered through our centralized processing desk:
Submit Your Refund Request Online
To request a refund, users must complete the official refund request form. Please provide the relevant case details and attach the applicable payment invoice so our audit team can review the request.
Mandatory Channel: Refund requests must be submitted through this official form. Requests submitted through other communication channels may be redirected to this form to ensure compliance and order verification.
Direct Zoho Secure Form
4. Refund Review and Processing Time
Understanding review hours, payout gateways, and banking clearance schedules:
Submit Official Form
Complete the official refund request form with your order/case ID and attach the payment invoice.
Clinical & Case Audit
Our review team examines consultation logs, doctor allocation status, and submission timestamps within 5 business days (Mon–Fri, 10 AM–6 PM).
Approval & Gateway Initiation
Upon validation, the eligible refund (less applicable convenience fee) is released back to your original payment method.
Bank Account Settlement
Depending on your issuing bank, card provider, or UPI network, funds typically reflect in your account within 7–20 business days.
Audit Hours: Our team reviews refund requests and aims to respond within five (5) working days, Monday to Friday, between 10:00 AM and 6:00 PM, excluding applicable national holidays.
Original Payment Source: If a refund is approved, it will generally be processed back through the original payment method (Credit/Debit Card, UPI, Net Banking, Razorpay, Stripe, or PayPal).
Banking Turnaround: Depending on your payment provider, card-issuing bank, and transaction category, the refunded sum typically requires approximately 7–20 business days to appear on your bank statement after dispatch by our gateway.
Processing times may vary due to banking settlement network latency or circumstances beyond our reasonable control. We communicate status updates where reasonably possible.
5. Cancellation Policy
Guidelines for canceling active or pending service consultations:
Users who wish to cancel a service request should contact our support team as soon as possible.
Cancellation and refund eligibility may depend on whether:
- The request has been assigned to a Partner Doctor,
- The online doctor consultation has commenced or been completed,
- The medical assessment or sensory examination has been performed, or
- The requested certificate or documentation has already been generated, signed, or dispatched.
Service Incomplete: Where the service has not yet been completed, the request will be reviewed in accordance with the applicable refund terms and relevant consumer-protection requirements.
Service Completed: Once a medical consultation has been completed or a medical certificate has been issued and delivered, a refund will generally not be available, subject to applicable law.
Submitting a cancellation request does not automatically guarantee a refund. Every case is audited against physician log timestamps and verification records.
Questions Regarding Refunds or Cancellations?
For questions or assistance regarding refunds, cancellations, or the status of an existing request, please contact our support team:
Please include your order or case details, payment information sufficient to identify the transaction, and any relevant supporting documents when contacting us. We will make reasonable efforts to review your enquiry and provide an appropriate response.
