Privacy Policy
This Privacy Policy outlines our commitment to protecting the privacy of personal information that we collect or receive, whether online or offline, including through our website. In this Privacy Policy, the terms “we”, “us”, and “our” refer to Quick Medical Certificate.
1. Scope & Consent
This Privacy Policy explains how we collect, use, store, share, disclose, and protect the personal information of users of our services, including medical practitioners, end-users, and visitors to our website (collectively referred to as “you” or “Users”).
We are committed to protecting your privacy and handling your personal information responsibly. Your access to and use of our website and services are subject to this Privacy Policy and our Terms of Use.
By accessing or using our services, or by otherwise providing us with your information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein, subject to applicable law.
We reserve the right to amend, update, add, or remove provisions of this Privacy Policy at our discretion. Any changes will be published on our website, and the updated version will take effect as stated in the revised policy. We encourage you to review this page periodically.
Important Notice: If you do not agree with this Privacy Policy, please discontinue your use of our services and refrain from providing us with your personal information, subject to any rights or obligations that may apply under applicable law.
If you use our services on behalf of another individual, such as a child, or on behalf of an organization, employer, friend, or relative, you represent that you are legally authorized to do so. Where legally permitted, you may provide the necessary acknowledgements and consent on their behalf for the collection, use, and disclosure of their information as described in this Privacy Policy.
2. Personal Information We Collect
Depending on how you interact with our website and services, we may collect the following categories of personal information:
Personal Identification Details
Your name, age, date of birth, gender, marital status, anniversary details, photographs, and other identifying information.
Contact Information
Your email address, telephone number, mobile number, mailing address, residential address, and other contact details.
Payment Information
Payment method details and transaction-related information necessary to process payments and maintain financial records. Payment credentials are processed directly by authorized payment service providers.
Demographic Information
Your postcode, city, state, country, and other relevant demographic details.
Medical & Health Information
Medical history, symptoms, health records, medical reports, prescriptions, consultation details, and other health-related information you provide for medical assessment or related services.
Identity Verification Information
Government-issued identification documents, signatures, and other information required for verification or service delivery.
Family, Employment & Education Details
Details relevant to your employment, educational institution, family circumstances, or the purpose for which you seek our services.
Technical, Usage & Cookies Information
Browser sessions, device information, IP address, network details, approximate location data, pages visited, session statistics, referral sources, cookies, and browsing behaviour.
3. Collection and Use of Personal Information
We may collect, store, process, and use your personal information for the following specific purposes:
- ✓To provide, operate, maintain, and improve our website, applications, and services.
- ✓To facilitate access to our services and manage user accounts or service requests, where applicable.
- ✓To communicate with you regarding enquiries, bookings, payments, service updates, support requests, and complaints.
- ✓To facilitate medical consultations, medical assessments, and related services where requested by you.
- ✓To enable authorized medical practitioners to review relevant information and independently determine appropriate medical advice, assessments, or documentation.
- ✓To process payments, maintain transaction records, and manage refunds or payment-related enquiries.
- ✓To maintain internal records and perform administrative, operational, and accounting functions.
- ✓To analyse website usage, conduct research, understand user preferences, and improve our website and services.
- ✓To personalize the user experience and provide relevant information about our services.
- ✓To send service-related notifications, updates, and other communications.
- ✓To send promotional communications, offers, and marketing information where permitted by applicable law and subject to any required consent or opt-out rights.
- ✓To administer surveys, competitions, promotional activities, or other benefits where applicable.
- ✓To verify identities, prevent fraud, detect misuse, and protect the security and integrity of our services.
- ✓To comply with applicable legal obligations, regulatory requirements, lawful requests, and court orders.
- ✓To establish, exercise, or defend legal claims and resolve disputes.
- ✓To evaluate job applications and recruitment enquiries submitted to us.
- ✓To fulfil any other purpose disclosed to you at the time of collection or otherwise permitted by applicable law.
Strict Prohibition on Unrelated Marketing Use
Medical information will be used exclusively for purposes relevant to the requested medical service, subject to applicable law and any necessary consent. We do not intend to use medical information for unrelated marketing purposes without an appropriate lawful basis.
4. Disclosure of Personal Information to Third Parties
We may share or disclose personal information where necessary for the purposes described in this Privacy Policy, subject to applicable law and appropriate safeguards. The recipients may include:
Medical Practitioners & Healthcare Providers
Authorized practitioners involved in reviewing relevant medical information, conducting consultations, or providing the requested medical services.
Technology & Infrastructure Providers
Website hosting providers, cloud storage providers, IT service providers, software vendors, cybersecurity providers, and technical support teams.
Payment Service Providers
Payment gateways, banks, and other service providers involved in processing payments, refunds, and related transactions.
Communication & Customer Support Providers
Email, telephone, messaging, customer support, and communication platform providers used to facilitate service delivery.
Analytics & Advertising Providers
Third-party service providers that help us analyse website traffic, measure performance, or manage advertising activities where permitted by law.
Authorized Employees, Contractors & Advisers
Personnel who require access to information to perform their duties, as well as lawyers, accountants, auditors, and consultants.
Government & Regulatory Authorities
Courts, tribunals, regulators, law enforcement agencies, and other public authorities where disclosure is required or permitted by law.
Corporate Transaction Parties
Potential or actual purchasers, successors, or investors in connection with a merger, acquisition, restructuring, or transfer of business assets.
International Transfers: Some service providers may process or store information outside India. Where personal information is transferred internationally, we will take the steps required by applicable law and any relevant contractual or security obligations.
Third-Party Purpose Limitation: We do not authorize third parties receiving personal information from us to use it for purposes unrelated to the services they provide, except where otherwise permitted by law.
5. Privacy and Data Protection
We take reasonable steps to protect the confidentiality and integrity of personal information that we process. We use personal information to deliver our services, communicate with users, respond to complaints, maintain administrative and accounting records, provide customer support, and improve our services.
Where appropriate, we may use information to personalize the content and services made available to you.
If you provide personal information relating to another individual, you confirm that you are authorized to provide that information and, where required by law, have obtained the necessary consent or other lawful authorization. You should also inform that individual about the relevant processing of their information where required.
Payment Security & Records
If you choose to pay for our services, we may request information such as your name, email address, mobile number, billing address, and transaction details. Payment information necessary to complete the transaction may be transmitted to our payment service provider through its payment system.
We retain only the payment and transaction information necessary for service delivery, accounting, compliance, dispute resolution, and other lawful purposes. Sensitive payment credentials are handled in accordance with the arrangements and security measures of the relevant payment service provider.
For quality assurance, customer support, training, security, or dispute-resolution purposes, we may monitor or record communications with you where legally permitted and after providing any notice or obtaining any consent required by applicable law.
6. Sensitive Personal Information
Certain categories of personal information, including health information and biometric information, may be subject to additional protections under applicable law.
Depending on the circumstances, sensitive or specially protected information may include medical records, health conditions, biometric information, and other categories recognized under relevant data protection legislation.
Lawful Basis & Consent
We collect and process sensitive health information only where there is an appropriate lawful basis and, where required, your explicit consent or authorization.
Purpose Limitation
We use sensitive personal information only for the purposes for which it was collected, for compatible purposes permitted by law, or for other purposes to which you have validly consented.
Restricted Medical Access
Access to medical and other sensitive information is strictly restricted to authorized medical practitioners and personnel who need it for legitimate operational, medical, legal, or service-related purposes.
Integrity Safeguards
We take reasonable steps to prevent unauthorized access, use, disclosure, alteration, or loss of sensitive personal information.
7. Security of Personal Information
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, destruction, loss, or misuse.
Our Technical & Operational Safeguards Include:
Have Questions Regarding Your Privacy?
If you have questions, feedback, or data privacy requests, our support team is available to assist you.
